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Return / Refund Policy

 

Thank you for your purchase. We hope you are happy with your purchase.

However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit or an exchange. Please see below for more information on our return policy.

 

Returns

 

All returns must be postmarked within (7) days of the purchase date. All returned items must be in new & unused condition, with all original tags & labels attached.

 

Return Process

 

To return an item, please email customer service at info@lightandloveali.com to obtain a return merchandise authorization (RMA) number. After receiving a RMA number, place the item securely in it's original packaging & include your proof of purchase, & mail your return to the following address.

 

light and love ali

Attn: Returns

RMA#

631 N. Stephanie St.

po Box 648

Henderson, NV 89014

United States

 

You may also use the prepaid shipping label enclosed with your package. Return shipping charges will be paid or reimbursed by us.

 

Refunds

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least (5) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

 

Exceptions

 

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

 

Please Note:

 

  • Sale items are FINAL SALE and cannot be returned.

 

Questions

 

If you have any questions concerning our return policy, please contact me at:

725-999-1715

info@lightandloveali.com